TERMS AND CONDITIONS

Stationery and accessory items 
 
Delivery
Postage costs are displayed at checkout.
Delivery times are 10-15 business days from the time of order. A dispatch confirmation email displaying your tracking number will be sent once your order is on its way. All deliveries are made by Australia Post.
Cake Ink. is not liable for any loss or damage caused by third parties, or responsible for any delays in delivery due to unforeseen circumstances.
*Please note that during any sale/promotional events, delivery may be longer than the specified delivery times above.

Tracking your order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link upon lodgement with Australia Post that will allow you to track and trace the status of your delivery at any time.

Lost or damaged goods
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.

International Delivery
International delivery costs are displayed at checkout.
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country, any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
Kindly allow extra time for shipping to an international location.

Pricing
All prices are in Australian dollars (AUD) and include GST.
Cake Ink. reserves the right to change any pricing at any time without notice. 

Artwork proofs
Customers will receive a PDF proof of their customised design via email within 48 hours of completing their online order. One further proof may be issued if small changes are required, any additional artwork changes and proofs required outside of this will incur additional costs.
Cake Ink. will not be held responsible for any printed errors that were approved by the customer and a refund will not be issued.
 
Colour Variations
Onscreen colours and finished product colours may vary due to monitor variations and screen configurations. Slight colour differences can occur between each stationery and accessory piece, due to the natural process of digital printing. Please note that the envelopes and card stock used in the images is a representation only and may vary slightly from the final product. 


Cake and sweet items

Online cake images
Onscreen colours and finish may vary due to monitor variations and screen configurations. Slight colour and overall finish differences can occur between each finished cake, due to the handmade nature of our products. Cake stands are not included and have been used for styling purposes only. Product images have been edited only to display available colour and accessory options.
 
Delivery
Pickup from our studio, located in Keysborough, is free of charge. Orders MUST be collected between the nominated time frame as selected at checkout. Our studio address will be displayed on the customer order confirmation email, along with the collection time. Once cake/sweets have left our studio, Cake Ink. is not liable for any loss or damage caused. Cake care and transportation information has been provided within each product description.
 
Selected cake designs are available for delivery. If this option is selected, customer will be contacted via email/phone to discuss delivery details and time. Delivery fee is calculated based on distance travelled from our studio. Once cake/sweets has been delivered to nominated venue, Cake Ink. is not liable for any loss or damage caused. Cake care  information has been provided within each product description.
 
Customer may opt to arrange a courier (at their own cost and risk) to collect cake order during nominated collection time frame only.
Cake Ink. is not liable for any loss or damage caused by third parties, or responsible for any delays in delivery due to unforeseen circumstances. Cake care and transportation information has been provided within each product description.
 
Allergen information
Ingredients listings have been provided for each product. However, all cakes and sweets have been made using ingredients and on equipment that may contain traces of nuts and other known allergens.

Payments are securely processed by our payment partner Stripe.
All credit card payments are made via SSL and are handled by our payment gateway Stripe. We do not ever store your credit card details on our servers.

Custom orders will be invoiced accordingly.
 
Returns and Replacements
All sales are final. However, if your item arrives damaged in any way, or you are unhappy with your purchase, please contact us to discuss.
 
Refunds/ Cancellations
Due to the nature of the handmade products, refunds cannot be made if the order has been completed.

Privacy and Security

Your privacy and security is treated with care and concern when using the Cake Ink. website. You can be assured that your personal information will never be shared or sold to any third parties. The information collected when placing an order, is used solely for contact and delivery purposes. A secure sever (SSL) is used to encrypt credit card and payment information. Credit card details are never stored. Cake Ink. reserves the right to reject any orders that are of concern.  Should there be any issues with an order, contact will be made. For more information please see our privacy policy.
 
Acceptance of Terms & Conditions
Payment of orders and design approval is considered acceptance of all terms and conditions.
 
Cake Ink Pty Ltd
Cake Ink. studio
6 Newstead Street
Keysborough VIC 3173